Order Missing Voices on line (if paying by credit card)

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A limited time offer: Through September 18, 2009, the Missing Voices® DVD and Teaching Guide will be discounted:

• Order 1 to 10: $120/each, including shipping and handling (20% off the original price of $150)
• Order 11 or more: $105/each, including shipping and handling (30% off original price of $150)
• After September 18, only orders of 11 or more will be discounted by 15%: $127.50/each

Click on the video to the right to view a 20 second clip of the DVD - in the words of a family member.

The families and friends who are a part of the life of the resident, client, or patient may not be seen, heard, or valued for the important role they assume in the health care continuum.  Nursing care staff - in the midst of negotiating change and delivering care in a faster-paced, more “techno-savvy” health care environment – can fail to see that the recipients of our care are more than just the resident. 

Missing Voices, a unique training resource for health care systems, is a thirty-minute film that documents stories of families affected by caregiver actions.  It highlights how seemingly innocent, yet insensitive, behaviors of doctors, nursing staff and other disciplines in the health care setting can have profound impact on the lives of families. According to one training coordinator after showing the DVD, "The staff found it moving ... a tough group to start ... and I saw tears in some eyes. A comment was made, 'It was hard to watch but we need to be reminded'. The film stimulated discussion about some particular situations where staff observed some insensitivity and felt bad about it. Also staff did not run out of the room - they lingered and wanted to discuss the film. To me - an indication they were touched and moved. Good job on the video."

The Missing Voices DVD is accompanied by a 23-page teaching guide written to assist organizations to develop methods that incorporate the family as a vital member of the care team. Exercises are designed to increase awareness and sensitivity to resident and family expectations. Preview a sample exercise and reference list from the Missing Voices Training Guide. 

For more information please contact Kashmira Narinesingh-Smith at knsmith@kendaloutreach.org or 610-335-1280.